DSE LevelMate Privacy Policy

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If you contact us by email, we receive your email address, your name if shown, your message, and any other information you choose to include. Providing this information is voluntary, but we may be unable to respond without enough details. Please do not send sensitive personal data that is not needed for your enquiry.

We use information you send us to respond to and manage your enquiry, keep related correspondence, protect the website from misuse, and meet applicable administrative or legal requirements.

We do not use enquiry information for marketing or email subscriptions. Website hosting and email service providers may process relevant information only as needed to provide those services.

The website’s hosting infrastructure may automatically process basic technical information, such as your IP address, request date and time, pages requested, browser or device information, and error or security logs. This information is used to deliver, maintain, and protect the website.

DSE LevelMate does not currently use a dedicated analytics service, advertising trackers, or analytics or advertising cookies. The hosting infrastructure may use cookies that are strictly necessary for core operation or security.

We retain personal data only for as long as reasonably necessary to handle the relevant enquiry and related administrative or legal needs.

We take reasonably practicable steps to protect personal data against unauthorised or accidental access, processing, erasure, loss, or use. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Under Hong Kong’s Personal Data (Privacy) Ordinance, you may request access to and correction of personal data that we hold about you.

You may also ask us to delete your personal data. We will consider the request and erase data when it is no longer needed, subject to applicable legal or operational requirements. We may need to verify your identity before handling a request.